TELEFLEXAWARD 1988
The voice mail capabilities of the basic package include remote access for message retrieval as well as remote recording of outgoing messages. During playback, users can navigate between first, last, next; and previous messages, as well as repeating and deleting messages. Recorded messages can be time and date stamped using a choice of pre-recorded words and phrases supplied on disk, a synthesized voice, or the user's own recordings. Greetings and other outgoing announcements can be varied by time and date. In nearly all of the voice mail control functions, preferences are user-definable in the initial set-up with onscreen prompts to show available options.
Range of IVR capabilities
The basic TFLX system also has the capability to function as an IVR system, with multi-level branching to dispense prerecorded messages based on user selections. Recorded messages can be daisy-chained and combined for large selections of information and variable responses. When expanded with add-on modules sold separately, the TFLX system can also access and read back information from multiple databases stored on one or several networked Macintosh computers for order entry and other interactive applications.
With another of the three
optional add-ons, TFLX can function as an automated attendant to direct calls
to extensions within most phone systems. The dial-out function, which is part
of this module, can also be used to contact a beeper or transmit alphanumeric
pager messages with information from a database.
In addition, there is a fax on-demand module that works with several different
Macintosh fax modems for immediate or call-back fax delivery.
A simple programming environment
The TFLX' programming system is logical and straightforward and makes maximum
use of the Macintosh visual interface. Based on an environment Magnum calls
Picture Programming, the system uses a pre-packaged set of actions, represented
by icons, which users assemble without need for coding or commands.
Building a new application requires only that you be able to put on screen
a logical flow chart of the steps you wish TFLX to perform. To create a new
TFLX phone application, you string together icons for each of the steps that
occur in a program, such as "answer phone, then play greeting, then record
message." With the
mouse, you would point
and place the icon for "answer phone," then place the "play
greeting" icon below it on the screen to represent the flow of actions
that occur when TFLX is running.
All of the available functions are shown in a palette of icons on the screen,
and connecting one function to the next is a simple matter of drawing a line
between the two. Where a function would give a caller a choice of options,
the screen will show a path from the point where the choice is made to each
of the possible outcomes.
Easy
does It?
Getting started with TFLX is a fast and fun process for even a novice. The
steps are intuitive and logical, and the icons represent them clearly.
Magnum provides working program scripts for a voice mail system and an IVR
application, so to get started with TFLX you can simply open these examples
and modify them to your needs. If you choose to build your phone application
from scratch, just opening and exploring these scripts will give you a good
understanding of the TFLX language.
In addition to these examples, Magnum provides a comprehensive tutorial and
a well-illustrated manual that will get most users up and running quickly.
Continued... <1- 2 - 3>
Articles TFLX:
1)
Encyclopedia;
The FIRST
2) Macworld 89
3) Macintosh Guide Teleflex 89
7) MacUser 92
11)
Voice
Processing
Lab Report July
94
12) Tidbits Feb 95
TFLX keeps working 6.7 EarthQuake
Links
To contact us send eMail. ScottMcTyre@MCFIII.COM
