Macintosh Buyers Guide: TFLX: History of Magnum Software and MCFIII Inc

TELEFLEX
AWARD 1988

The Macintosh Buyer's Guide pg 255

TeIefIex
Telephone information control Macintosh Plus or larger; 1 MB of RAM; 20 MB hard disk drive; ordinary touch-tone telephone's RJ-11 wall jack.

Teleflex is a hardware/software product that handles almost any business operation that uses the phone, including telemarketing, market research, opinion polls, surveys, technical support, voice mail and data communications. Teleflex is linked with a telephone and a Macintosh computer, and is not limited to one task. It can implement and manage a wide group of major business tasks by itself without the need for supervision.

Teleflex can talk and interact with customers, clients, suppliers, employees and the public. Teleflex uses Voice Merge to utilize data file information, such as names, prices, discounts, greetings, special messages, dates and times, and merge them into spoken messages or replies. Teleflex can operate seven days a week on a round-the-clock schedule.

The Teleflex software is a graphic language. Icons representing tasks are linked together in a flowchart pattern to create scripts. What users see is what the program does. No programming experience is necessary. There are 27 task icons available. Some examples are: answer phone, which answers incoming calls; database, which appends or searches data files; dial out, which dials phone numbers from a database and responds to signals, carrier tones and voices; and global clock, which sets the timing for tasks by day, week, year, hour or minute.

Telemarketing can utilize all the functions of a Hayes-compatible 300 or 1,200 baud modem. An appliance control center can operate remote control appliances.

Teleflex supplies digitized natural sound recordings of many often-used words. A variety of words are also available on pre-set Macintalk versions. In addition to the computer generated Macintalk voice, phrases or messages can be recorded through a microphone or over the telephone. Teleflex can easily be designed to give callers a choice of languages.
$3,495 retail

Magnum Software; 21115 Devonshire St., Ste. 337
Chatsworth, CA 91311; 819.700.0510

Articles TFLX:
1) Encyclopedia; The FIRST

2) Macworld 89

3) Macintosh Guide Teleflex 89

4) MacWorld PAX 90

5) Macweek MS Mail 90

6) TELEPHONE NEWS Mar 90

7) MacUser 92

8) Voice Processing Feb 92

9) Voice Processing Nov 92

10) Telco's "TFLX User Group"

11) Voice Processing
Lab Report July 94