Articles TFLX:
1)
Encyclopedia;
The FIRST
2) Macworld 89
3) Macintosh Guide Teleflex 89
7) MacUser 92
11)
Voice
Processing
Lab Report July
94
12) Tidbits Feb 95
TFLX keeps working 6.7 EarthQuake
Links
Teleflex also allows you to record and edit speech and sounds to create customized messages. You can record through the telephone or a microphone, and you manipulate these sounds just as you do standard text files, by cutting, deleting, and pasting sound fragments. You can create Macintalk sounds from any text file, translate them phonetically to better emulate the human voice (the spelling looks funny, but words sound fine) and then tweak them to produce more appropriate inflections. You can then use any sound (MacinIalk or recorded) to build your messages; you can even create Voice Merge files, which are customized with variables like Mail Merge files. Once sounds have been created, they can be reused and imported into as many scripts as you like. If you've forgotten what some sound files do, Teleflex includes N.S. Sound Player, a sound player DA.
Teleflex is able to differentiate between a voice, a dial tone, a busy signal, and touch-tone input, and can be programmed to make suitable responses to each - on a busy signal, for instance, it might hang up,. wait one minute, and then redial. Once Teleflex detects a voice, most scripts will ask for a touch-tone signal from the caller to tell the script how to proceed. A script might suggest pressing one number to leave a message, another to transfer to a different department, or ask callers to hold if the wish to speak to an operator.
You can also put a secret code number in the script that, when it's pressed, immediately transfers you or a coworker to a routine for message playback, editing, or deletion - allowing you to check on messages or even change a script via telephone.
Making it Work
After you have saved and compiled a script, and it's ready for testing, you
launch a second program called Teleflex Runner which takes a minute or two
to reads the script into memory. Teleflex can also be programmed to handle
almost any type of situation including responding to user errors or hardware
problems such as a full disk. To protect a system from unexpected power shutdowns,
you can set Teleflex as the start-up application; that way you can be sure
that Teleflex is still handling the phones in the morning, even if there has
been a shutdown in the middle of the night
With Teleflex, imagination is the real limit. A manual two to three times the original's size would still scarcely hint at what you can do with Telef1ex's 12 disks of software. Even after adding the cost of a dedicated Mac and hard disk, Teleflex is a bargain for its intended purpose. - Steven Schwartz
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