TELEFLEX
AWARD 1988
Articles TFLX:
1)
Encyclopedia;
The FIRST
2) Macworld 89
3) Macintosh Guide Teleflex 89
7) MacUser 92
11)
Voice
Processing
Lab Report July
94
12) Tidbits Feb 95
TFLX keeps working 6.7 EarthQuake
Links
TELEFLEX
1.5.2
Phone-Handling System
Pros: Extremely flexible software; easy-to use scripting
system; good tutorial and sample scripts.
Cons: Manual doesn't address configuring equipment following
the initial test; requires dedicated Mac of not running under MultiFinder.
Company: Magnum Software Corporation
Requires: Mac Plus; hard disk. 2MB RAM recommended.
List Price, Version 1.6 $2995.
using the phone. The samples are well thought out and are invaluable aids to designing and debugging your own scripts. Teleflex comes with extensive software tools that allow you to make complex scripts that automate virtually any phone-handling activity - receiving incoming calls, placing outgoing calls, or any combination of the two.
Adventures In Scripting
Once you're ready to build a script, you run Teleflex Creator, which opens the Script Editor (see "The Teleflex Editor"). Creating a script is similar to programming with Double Helix II. You drag task icons from a palette and set options for each task
The Teleflex Editor
Scripts are created and edited In ,he Teleflex Editor.
Each script Is designed in the form of a flow chart with lines between task
icons. Like many programming languages, Teleflex also allows you to have subroutine
(Radial) and named Icons (Answer) that can be addressed with GoSub and GoTo
commands.
byclicking your way through the icon's dialog box or typing. Getting a script to flow correctly requires logic, practice, and attention to detail. Luckily, Magnum has preset the task options so they already handle most common situations. It only takes an occasional glance at the manual and the online help to get past most obstacles. You don't have to be a programmer to create scripts, although it definitely helps to be able to think like one. Experience with a language such as BASIC will prove invaluable in understanding programming concepts like subroutines, error trapping, and so on.
Taken to their limits, such systems can screen calls by listening for and responding to touchtone passwords, automatically forward important messages to another number, and conduct surveys or remind clients of upcoming appointments by placing calls from a data-base of names and numbers - all without human intervention. Unfortunately, because of their expense (frequently in the $100,000 range), you're likely to find these systems in use only by large companies. With the introduction of the Teleflex system, however, many small businesses can now have these same capabilities at an affordable price.
The Teleflex
System
The Teleflex unit use a special-purpose Hayes-compatible300/1200baud modem
that connects to the Macintosh's sound port. The unit is also connected to
your telephone wall-jack, but a separate RJ-11 jack can connect your phone
directly into the unit. Additional outlets are included for an external I
speaker (although the Mac's sound port works nicely) and an optional microphone.
All Teleflex activities are controlled by programs called scripts. Several working scripts are provided on disk including examples of voice mail, a survey, and an order-entry system. Each script has a test mode that lets you see how it works without actually
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